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Current available jobs in Sales/Marketing/External Relations:


» Ticket Sales Executive - Inside Sales - Orange Bowl Committee (Miami Lakes, FL)
» Account Executive, Ticket Sales and Service - Orange Bowl Committee (Miami Lakes, FL)
» Business Development Manager - Pac-12 MMR at Arizona State University (Tempe, AZ)
» Account Executive - Pac-12 MMR at Arizona State University (Tempe, AZ)
» Account Executive - Syracuse Athletics (Syracuse, NY)
» Premium Sales Account Manager - UCF Athletics (Orlando, FL)
» Seasonal Sales Representative - UCF Athletics (Orlando, FL)
» Account Executive - UCF Athletics (Orlando, FL)
» Manager - Analytics & Strategy - University of California, Berkeley (Berkeley, CA)
» Account Manager, Ticket Service and Retention - University of Washington Athletics (Seattle, WA)
» Business Development Coordinator - Valero Alamo Bowl (San Antonio, TX)


Sales/Marketing/External Relations: Ticket Sales
Ticket Sales Executive - Inside Sales - Orange Bowl Committee (Miami Lakes, FL)

The ORANGE BOWL COMMITTEE Inc., (OBC), based in Miami Lakes, was created in 1935 with the mission of generating tourism for South Florida through an annual football game and supporting events. The OBC is accepting applications from candidates for its 2017-18 Ticket Sales Executive- Inside Sales positions. This is an excellent entry level opportunity for applicants who desire to make a career in athletics and gain experience working in numerous South Florida sports and entertainment venues. The Ticket Sales Executive is responsible for generating revenue through ticket sales and hospitality packages for the Orange Bowl's portfolio of events.

Review of applications will continue until positions are filled. No phone calls please. The OBC policy requires that all persons interested in employment complete an employment application through the Orange Bowl’s online process for a position which has been advertised or posted and for which they are qualified. A resume alone is not sufficient to consider an individual as an applicant. Individuals will not be considered if an Orange Bowl Committee online employment application is not completed.

ESSENTIAL FUNCTIONS

Responsibilities:
Entry level position responsible for the sale of available ticket inventory for all Orange Bowl events, primarily via outbound telephone sales campaigns.

  • Establishes relationships by making outbound phone calls and setting face-to-face appointments to current and prospective clients.
  • Work to achieve set outbound call volume, face-to-face appointment and sales goals as set forth by the department.
  • Meet or exceed weekly and monthly touchpoint, opportunity and sales goals.
  • Maintain a high level of customer service.
  • Participate and contribute to weekly sales meetings and training sessions.
  • Work with related departments to promote and generate sales on all events while improving the fan experience.
  • Assist with any promotional activities to create awareness and generate sales leads including off-site opportunities.
  • Assist with any administrative ticket functions.
  • Assist with any special projects or duties as assigned.
  • Display high level of integrity, positivity, and accountability in all aspects of the job.

QUALIFICATIONS
Bachelor’s Degree required in related field (Business, Marketing, Communication, Sports Management) or relative work experience.

  • Strong desire to pursue a career in Sports Sales.
  • Prior sales experience is preferred but not required (previous experience with a sports franchise or in sports industry is a plus).
  • Excellent written and oral communications skills.
  • Maintain a professional image and positive attitude at all times.
  • Ability to handle heavy outbound phone volume.
  • Basic understanding of Microsoft Word and Outlook.
  • Bilingual (English/Spanish) a plus.
  • Ability to work nights, weekends and holidays as needed.
  • Archtics ticketing system experience preferred but not required

 Note:

  • Competitive base pay, plus commission
  • No benefits available

Individuals must complete an Orange Bowl Committee online employment application to be considered. The information collected on the OBC employment application is used only to process your application at the OBC. It is hereby understood that information that you have provided is confidential, privileged, and exempt from disclosure unless required by law. We assure reasonable accommodation under the American Disabilities Act.

The OBC is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticketing or sports entertainment industry experience?
2. Do you have prior sales experience?
3. Do you live in the Greater Miami-Dade/Broward County area or have the ability to easily relocate?
4. Are you able to work demanding and flexible hours including evenings, weekends and holidays?


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Sales/Marketing/External Relations: Ticket Sales
Account Executive, Ticket Sales and Service - Orange Bowl Committee (Miami Lakes, FL)

The ORANGE BOWL COMMITTEE Inc., (OBC), based in Miami Lakes, was created in 1935 with the mission of generating tourism for South Florida through an annual football game and supporting events. The OBC is accepting applications for its Account Executive, Ticket Sales and Service position.

Review of applications will continue until position is filled. No phone calls please. The OBC policy requires that all persons interested in employment complete an application through the Orange Bowl’s online process for a position which has been advertised or posted and for which they are qualified. A resume alone is not sufficient to consider an individual as an applicant. Individuals will not be considered if an Orange Bowl Committee online employment application is not completed.

SUMMARY: Responsibilities include planning, organizing, directing, controlling and execution of the company's sales and retention programs. The goals of the position are to achieve maximum ticket sales volume and ensure the desired sales result while performing the following duties:

ESSENTIAL FUNCTIONS

Responsibilities:

  • Generates revenue for OBC revenue generating events
  • Coordinates and executes sales calls on all potential customers through cold calling, prospecting and referrals from current customers.
  • Conduct face to face with high level executives
  • Attended networking events throughout the South Florida area
  • Executives high level quality presentation
  • Renews and retains accounts on an annual basis.
  • Maintains computerized records of all clients and prospects in company database (CRM).
  • Work to achieve set sales goals as set forth by the department.
  • Submits prompt accurate reports and maintains up-to-date, accurate account records.
  • Maintain a high level of customer service.
  • Participate and contribute to weekly sales meetings and training sessions.
  • Work with related departments to promote and generate sales on all events while improving the fan experience.
  • Assist with any promotional activities to create awareness and generate sales leads including off-site opportunities.
  • Assist with any administrative ticket functions.
  • Assist with any special projects or duties as assigned.
  • Face of the Orange Bowl Committee in the business community

QUALIFICATIONS

  • Bachelor’s Degree required in related field (Business, Marketing, Communication, or Sports Management) or relative work experience.
  • A minimum of two years’ work experience in professional sports ticket sales/service.
  • Excellent written and oral communications skills.
  • Excellent customer service and problem solving skills.
  • Maintain a professional image and positive attitude at all times.
  • Ability to handle heavy outbound phone volume.
  • Basic understanding of Microsoft Word and Outlook.
  • Ability to learn and master new software programs including Ticketmaster and CRM.
  • Bilingual (English/Spanish) a plus.
  • Ability to work nights, weekends and holidays as needed.

Note:

  • Competitive base pay and commission

    Individuals must complete an Orange Bowl Committee online employment application to be considered. The information collected on the OBC employment application is used only to process your application at the OBC. It is hereby understood that information that you have provided is confidential, privileged, and exempt from disclosure unless required by law. We assure reasonable accommodation under the American Disabilities Act.

    The OBC is an Equal Opportunity Employer.


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Sales/Marketing/External Relations: Corporate Sponsorship Sales
Business Development Manager - Pac-12 MMR at Arizona State University (Tempe, AZ)

Pac-12 MMR LLC was formed to provide Sales and Service resources to the Pac-12 membership by placing Pac-12 MMR staff on campus to work closely with athletic departments to increase sponsorship, ticket or fundraising revenue. In recent years, the Pac-12 Conference has worked closely with institutions to develop and share best practices throughout the year and on special projects. The creation of Pac-12 MMR is a new endeavor to directly assist in these areas on our campuses.

Pac-12 MMR is seeking team members that aim to build Pac-12 MMR to be the leading collegiate sales and service organization in the country. Pac-12 MMR is committed to diversity and gender equality in the workplace.   We encourage applications from women and people of diverse ethnic, racial, and cultural backgrounds. Pac-12 MMR is proud to be an Equal Opportunity Employer.

Pac-12 MMR - Arizona State University Athletics is searching for an experienced Business Development Manager for corporate sponsorships and who understands revenue generation is the priority and number one goal.   You will be responsible for increasing corporate partnership revenue by selling to area business as well as regional and national companies. 

Essential Duties and Responsibilities:  

  • The Business Development Manager will be expected to place outbound cold calls, attending networking events, schedule meetings, go to in-person client meetings, write proposals and close sponsorship deals.
  • Successful candidates will be responsible for:
  • Attending 1-2 networking events per week.
  • Making 40 cold calls per day.
  •  Meeting weekly and monthly goals for cold calls, meetings, and sales.  
  • Working extended hours, attending games and university events
  • Displaying strong relationship skills and have the ability to create and maintain partnerships internally and externally.
  • Other duties as assigned. 

Qualifications: 

  • Bachelor’s degree or equivalent combination of education and sales experience.
  • Minimum of three years of successful sales experience. 
  • Extensive contact list of of potential sponsorship leads.
  • Knowledge of the Phoenix metro market.
  • Ability to sell in the college space.
  • Passion for sales, and for college athletics.
  • Computer proficient; Microsoft Word, Excel, PowerPoint, Gmail.
  • Desire and drive to exceeded expectations and grow a career on sales and sports.
  • High comfort level in making cold calls and in-person presentations
  • Outstanding customer service and interpersonal communication skills.
  • Ability to maintain an impeccable professional appearance.
  • Ability to demonstrate sound judgment.
  • Strong self-awareness and emotional intelligence.
  • Must be able to maintain confidentiality and use utmost discretion when privy to sensitive information.
  • Have great decision-making skills.
  • Interest and ability in serving others as one of the primary functions of their job.
  • Ability to work independently.
  • Flexible and reliable team player, both within own department and within Athletic Department.
  • Strong communication skills both verbal and written.
  • Ability to work flexible hours, including but not limited to evenings, weekends and holidays


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Sales/Marketing/External Relations: Corporate Sponsorship Sales
Account Executive - Pac-12 MMR at Arizona State University (Tempe, AZ)

Pac-12 MMR LLC was formed to provide Sales and Service resources to the Pac-12 membership by placing Pac-12 MMR staff on campus to work closely with athletic departments to increase sponsorship, ticket or fundraising revenue. In recent years, the Pac-12 Conference has worked closely with institutions to develop and share best practices throughout the year and on special projects. The creation of Pac-12 MMR is a new endeavor to directly assist in these areas on our campuses.

Pac-12 MMR is seeking team members that aim to build Pac-12 MMR to be the leading collegiate sales and service organization in the country. Pac-12 MMR is committed to diversity and gender equality in the workplace.   We encourage applications from women and people of diverse ethnic, racial, and cultural backgrounds. Pac-12 MMR is proud to be an Equal Opportunity Employer.

Pac-12 MMR - Arizona State University Athletics is searching for an experienced Account Executive for corporate sponsorships and who understands revenue generation is the priority and number one goal..   You will be responsible for increasing corporate partnership revenue by selling to area business as well as regional and national companies. 

Essential Duties and Responsibilities:  

  • Account Executive will be expected to place outbound cold calls, attending networking events, schedule meetings, go to in-person client meetings, write proposals and close sponsorship deals.
  • Successful candidates will be responsible for:
  • Attending 1-2 networking events per week.
  • Making 40 cold calls per day.
  •  Meeting weekly and monthly goals for cold calls, meetings, and sales.  
  • Working extended hours, attending games and university events
  • Displaying strong relationship skills and have the ability to create and maintain partnerships internally and externally.
  • Other duties as assigned. 

Qualifications: 

  • Bachelor’s degree or equivalent combination of education and sales experience.
  • Minimum of three years of successful sales experience. 
  • Extensive contact list of of potential sponsorship leads.
  • Knowledge of the Phoenix metro market.
  • Ability to sell in the college space.
  • Passion for sales, and for college athletics.
  • Computer proficient; Microsoft Word, Excel, PowerPoint, Gmail.
  • Desire and drive to exceeded expectations and grow a career on sales and sports.
  • High comfort level in making cold calls and in-person presentations
  • Outstanding customer service and interpersonal communication skills.
  • Ability to maintain an impeccable professional appearance.
  • Ability to demonstrate sound judgment.
  • Strong self-awareness and emotional intelligence.
  • Must be able to maintain confidentiality and use utmost discretion when privy to sensitive information.
  • Have great decision-making skills.
  • Interest and ability in serving others as one of the primary functions of their job.
  • Ability to work independently.
  • Flexible and reliable team player, both within own department and within Athletic Department.
  • Strong communication skills both verbal and written.
  • Ability to work flexible hours, including but not limited to evenings, weekends and holidays


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Sales/Marketing/External Relations: Ticket Sales
Account Executive - Syracuse Athletics (Syracuse, NY)

Job Description

Syracuse Athletics is looking for motivated and experienced sales personalities that can engage customers and potential fans with a strong focus on relationship building. The position will handle a portfolio of current clients as well as cultivate relationships to drive revenue and attendance for Syracuse’s four ticketed sports (Football, Men’s and Women’s Basketball and Men’s Lacrosse).

The position will be responsible for inbound and outbound calling, maintaining at least 70 touch points throughout the day and delivering a standard of customer service unparalleled in collegiate athletics. Other responsibilities include attending community events, attending athletic contests, and other marketing assignments.

Qualifications

  • Two year degree required. Bachelor’s degree preferred in field of communications, marketing, sales or sports management.

Job Specific Qualifications

  • Basic understanding of Ticketing Systems and CRM systems.
  • At least one (1) year of sales or marketing experience with experience in revenue generation.
  • Motivated self-starter who wants to begin and continue their career in collegiate athletics, sports sales/marketing, sales, or communications.
  • Excellent communication skills.
  • Excellent customer service skills

Responsibilities

  • Handle all telephone sales including a daily call rate of 60+ calls per day while meeting and exceeding sales goals as determined by administration.
  • Engage in community selling, including face-to-face sales in the stadium or out-of-office and game days.
  • Assigned time for creativity and innovation to further develop the sales plan and marketing focus of Syracuse Athletics.
  • Attend sales meetings; coordinate sales efforts with Orange Club, Marketing, Ticket Operations and IMG Sports Marketing.
  • Help manage the sales and marketing initiatives for students developed through Athletics and the Falk School's partnership
  • Other duties as assigned.

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Sales/Marketing/External Relations: Ticket Sales
Premium Sales Account Manager - UCF Athletics (Orlando, FL)

UCF Athletics at the University of Central Florida, an NCAA Division I institution and American Athletic Conference (The American) member, is seeking applications for the position of Premium Seating Account Manager.

Are you ready to join a university that’s got people talking?

UCF Athletics has created buzz across the nation.  Under the leadership of Athletics Director Dr. Daniel J. White, and with one of the largest and most innovative universities in America, Athletics is looking to shake up the traditional college ticket sales landscape.   

As a member of a progressive revenue generation staff, the Premium Seating Account Manager will serve as a primary contact in the sale of premium seating for a multitude of sports, including football, basketball, and baseball.  

Responsibilities:

  • This position will be focused on prospecting, appointment setting, executing sales presentations in a face to face format, and closing sales
  • Prospect new sales opportunities for premium seating such as Field Cabanas, Suites, Club Seats, and Loges
  • Ability to close business in face to face meetings with C-Level executives
  • Meet sales goals provided by the Sr. Associate AD of Strategic Initiatives and Revenue Generation and Associate AD for Premium Sales
  • Generate new sales by setting at least 8 outside appointments a week
  • Work extended and/or irregular hours including nights, weekends and holidays as needed
  • Entertain and nurture relationships with clients and prospects through creative means including but not limited to: networking events, seat visits at games and outside meetings

 

Minimum qualifications:

  • Master's degree in an appropriate area of specialization; or a bachelor's degree in an appropriate area of specialization and 2 years of appropriate experience.

Preferences:

  • Sales experience in an athletics or entertainment environment
  • Strong organizational and time-management skills
  • Demonstrated excellent oral and written communication, customer service and problem solving skills
  • Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines
  • Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook)
  • Availability to work flexible hours including nights, weekends and holidays
  • Professional image and demeanor.
  • Interest and strong ability to work in a cohesive team environment.
  • Bi-lingual a plus

As a UCF Athletics staff member, the selected candidate will be a person of integrity and character who shares a commitment for knowing and complying with NCAA, Conference, and institutional rules as they apply to the UCF Athletics program.

Cover letter, resume, and three professional references will be accepted until the position is filled.  To apply, please visit our website at https://ucfathletics.hirecentric.com/jobs/

Note: the person selected for this position will be employed by UCF Athletics, which is a Direct Support Organization (DSO) of the University of Central Florida.

UCF Athletics is an equal opportunity employer who values diversity, and fosters an environment that is welcoming, inclusive, and supportive for all members of our community.  We are committed to developing a culture of leadership through our employees and student-athletes, embracing the backgrounds, life experiences, and perspectives that each individual brings to UCF Athletics in Our Quest for Excellence.  Qualified women and minority candidates are encouraged to apply.  To learn more about UCF and Athletics, please visit our websites at www.ucf.edu and www.ucfknights.com.


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Sales/Marketing/External Relations: Ticket Sales
Seasonal Sales Representative - UCF Athletics (Orlando, FL)

Looking to make a name for yourself in the sports industry and work in a high energy organization that has people talking across the country? Be a part of the inaugural Seasonal Sales Representative team at UCF Athletics to get your career moving!

UCF Athletics, under the leadership of Athletics Director Dr. Daniel J. White, is looking to shake up the traditional college ticket sales landscape and allow you to gain experience working with a variety of sports including Football, Basketball, Baseball, and Soccer at one of the largest and most innovative universities in America. No professional team can offer you experience with 4 major sports in such an electric and creative atmosphere - all in one position.

As members of a progressive revenue generation staff, the Seasonal Sales Representative team will receive comprehensive sales training and have the ability to sell a full menu of products such as Season and Group Tickets, Premium Seating, Mini-Plans, and Hospitality packages.

Responsibilities:
?    Outbound calls (min. 100 daily) towards the sale of Full and Partial Season Tickets, and Group Ticket Packages to businesses, consumers, and youth groups.
?    Setting appointments and showcasing Bright House Networks Stadium, CFE Arena, Jay Bergman Field, and the UCF Soccer Complex to potential clients. Includes game-day responsibilities of prospecting at sales tables, servicing client accounts, and other duties as assigned.
?    Research, develop and maintain a professional and personal outreach network to proactively seek new business opportunities
?    Meet or exceed established monthly revenue goals

Minimum qualifications:
?    Bachelor's degree

Preferences:
?    Strong organizational and time-management skills
?    Demonstrated excellent oral and written communication, customer service and problem solving skills
?    Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines
?    Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook)
?    Availability to work flexible hours including nights, weekends and holidays
?    Professional image and demeanor.
?    Interest and strong ability to work in a cohesive team environment.
?    Bi-lingual a plus

As a UCF Athletics staff member, the selected candidate will be a person of integrity and character who shares a commitment for knowing and complying with NCAA, Conference, and institutional rules as they apply to the UCF Athletics program.

Cover letter, resume, and three professional references will be accepted until the position is filled. To apply, please visit our website at https://ucfathletics.hirecentric.com/jobs/

Note: the person selected for this position will be employed by UCF Athletics, which is a Direct Support Organization (DSO) of the University of Central Florida.

UCF Athletics is an equal opportunity employer who values diversity, and fosters an environment that is
welcoming, inclusive, and supportive for all members of our community. We are committed to developing a
culture of leadership through our employees and student- athletes, embracing the backgrounds, life experiences,
and perspectives that each individual brings to UCF Athletics in Our Quest for Excellence. Qualified women and
minority candidates are encouraged to apply. To learn more about UCF and Athletics, please visit our websites at
www.ucf.edu and http://www.ucfknights.com/


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Sales/Marketing/External Relations: Ticket Sales
Account Executive - UCF Athletics (Orlando, FL)

UCF Athletics at the University of Central Florida, an NCAA Division I institution and American Athletic Conference (The American) member, is seeking applications for the position of Account Executive, Ticket Sales. 

Are you ready to join a university that’s got people talking?

UCF Athletics has created buzz across the nation.  Under the leadership of Athletics Director Dr. Daniel J. White, and with one of the largest and most innovative universities in America, Athletics is looking to shake up the traditional college ticket sales landscape.  

As a member of a progressive revenue generation staff, the Account Executive will serve as a primary contact in the sales of a full menu of ticket packages for a multitude of sports, such as Season and Group Tickets, Premium Seating, Mini-Plans, and Hospitality packages.  

Responsibilities:

·         Research, develop and maintain a professional and personal outreach network to proactively seek new business opportunities

·         Generate revenue via outbound sales calls and off-site sales presentations

·         Assist in the research and forecasting of new and creative revenue generating opportunities

·         Participation at athletic and non-athletic events, promotions, etc. towards the growth of the UCF Athletics story and collection of referrals

Minimum qualifications:

·         Master's degree in an appropriate area of specialization; or a bachelor's degree in an appropriate area of specialization and 2 years of appropriate experience.

Preferences:

·         Sales experience in an athletics or entertainment environment

·         Strong organizational and time-management skills

·         Demonstrated excellent oral and written communication, customer service and problem solving skills

·         Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines

·         Proficient computer skills including experience with Microsoft Office products (Word, Excel and Outlook)

·         Availability to work flexible hours including nights, weekends and holidays

·         Professional image and demeanor.

·         Interest and strong ability to work in a cohesive team environment.

·         Bi-lingual a plus

As a UCF Athletics staff member, the selected candidate will be a person of integrity and character who shares a commitment for knowing and complying with NCAA, Conference, and institutional rules as they apply to the UCF Athletics program.

Cover letter, resume, and three professional references will be accepted until the position is filled.  To apply, please visit our website at https://ucfathletics.hirecentric.com/jobs/110023.html

Note: the person selected for this position will be employed by UCF Athletics, which is a Direct Support Organization (DSO) of the University of Central Florida.

UCF Athletics is an equal opportunity employer who values diversity, and fosters an environment that is welcoming, inclusive, and supportive for all members of our community.  We are committed to developing a culture of leadership through our employees and student-athletes, embracing the backgrounds, life experiences, and perspectives that each individual brings to UCF Athletics in Our Quest for Excellence.  Qualified women and minority candidates are encouraged to apply.  To learn more about UCF and Athletics, please visit our websites at www.ucf.edu and www.ucfknights.com.


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Sales/Marketing/External Relations: Database Marketing/Analytics
Manager - Analytics & Strategy - University of California, Berkeley (Berkeley, CA)

The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs.  These 30 programs include more than 850 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA).  We are currently seeking a Customer Relations Manager who will work within the department’s Sales and Service unit. 

Responsibilities

  • Manages the overall and day-to-day database maintenance and administration for both Paciolan ticketing software and Customer Relationship Management (CRM) software.  Provides ticket services and fan program related database needs (i.e. email communication lists, mailing lists, established phone call campaigns, etc.), as necessary. Provides ticket sales related database needs (i.e. importing cold call lists, generating database marketing lists, creating e-mail lists for marketing campaigns, etc), as necessary. Updates Sales reports as well as maintain short & long term forecasting models.
  • Creates and updates Paciolan and CRM training manuals for internal users. Develops, implements, and executes all CRM and ticket software training programs for department employees.
  • Analyzes and implements new or revised standard operating procedures and guidelines for area of responsibility. Suggests improvements for the customer ticketing experience while maximizing cross-sell and up-sell opportunities. Continually looks for ways to improve sales and service efficiencies through the use of CRM functionality.
  • Works with other members of unit to come up with new ideas on how to utilize CRM to increase sales and service, builds sales and service campaigns (under the direction of the Associate AD), scores leads to help sellers prioritize their targets, and monitors service and sales rep CRM adoption.
  • Oversees maintenance of files, database, and reporting for Paciolan and CRM.  Constantly scrubs (merge/purge) Paciolan Ticketing database, utilizing CRM tools to ensure accuracy and consistency of data.  Manages all data integration efforts between department systems, including JumpForward, CADS, Paciolan, Salesforce, Ballena, Turnkey surveying, etc. Pulling required data lists for projects throughout the department
  • Leverages email marketing and direct mail tools to generate revenue and improve customer retention and engagement.  Includes development of emails sent to customers and working with Creative Services team on development of direct mail pieces. Find new ways to leverage marketing automation to increase efficiency.
  • Implements and oversees all automated voice messaging initiatives (coordinate with Vontoo, Inc. Voice Messaging Provider).
  • Manages all licenses and security across programs. 

Required Qualifications

  • Bachelor’s degree in a related field or equivalent training/experience.
  • Must be proficient in the use of Paciolan/Spectra and CRM system. Salesforce preferred.  
  • Thorough knowledge of program activity and best practices.
  • Ability to multi-task and work with frequent interruptions.
  • Effective listening skills.
  • Good judgment and effective decision-making and problem resolution skills, including skill to recognize and deal effectively and appropriately with real and potential problem areas, including skill to determine the issues/problems that need to be brought to the attention of higher level staff and/or management.
  • Highly effective verbal and written communication skills in the English language.
  • Thorough knowledge with regard to the development of communication campaigns that involve email, direct mail and phone strategies.
  • Familiarity with current CRM systems and integration with ticketing systems.
  • Knowledge of applicable NCAA and Pac-12 rules and regulations.

Preferred Qualifications

  • Knowledge of the campus and department, including its achievements, mission, vision, goals, objectives, and infrastructure.
  • Knowledge of the department’s products and services.

For more information on our department, please visit www.calbears.comThe University of California, Berkeley is an Equal Opportunity/Affirmative Action Employer. This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check. 

It is mandatory that you apply for this position on the Berkeley Jobs Website, the job number for this position is #23097.  If you click “Apply Now” at the bottom of this listing, you will be asked to sign in through Teamwork Online. Once you have logged in to their site, you will be rerouted to Berkeley Jobs to submit your application. Please include a cover letter, resume, and three references submitted as a single attachment with your application. 


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Sales/Marketing/External Relations: Ticket Operations
Account Manager, Ticket Service and Retention - University of Washington Athletics (Seattle, WA)

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. 

Intercollegiate Athletics has an outstanding opportunity for an Account Manager, Ticket Service and Retention. The University of Washington is searching for a highly motivated and passionate candidate to join our Husky Season Ticket Services team. Ideal candidates will be passionate about their work, provide great customer service, and have a passion for athletics. Candidates will use their expertise in both service and sales, to build relationships with all of our core season ticket holders. This position will also come with a great deal of exposure to our donors, alumni, and dedicated Husky fans. 

At the University of Washington, we take great pride in what we do and care about our people - it is a key component to our success. When recruiting individuals to come work at the University of Washington, we are not only looking for a great candidate, we are looking for those who embody our four (4) core values of GRIT, PASSIONATE PRIDE, COMMITTED SERVICE, AND HUMILITY. Additionally, we are looking for individuals who want to learn, grow, and have a desire to be great! Our plan is to surround each other with supreme talent so we all can become better at our jobs and provide first rate experiences for our student-athletes and our amazing Husky fans! 

Responsibilities – 
Customer Service: The Account Manager will be challenged to strengthen engagement and involvement of each assigned account portfolio through in-person, phone, digital, and electronic communications with the goal of delivering superior levels of customer service to all UW Season Ticket Holders consistently throughout the year. They will develop relationships with both current and new account holders in order to provide a first class experience. 
Revenue Generation: The Account Manager will actively reach out to season ticket holders to collect renewal payments and donations, upgrade seat locations, and add on amenities for Football, Men’s Basketball, Women’s Basketball, Volleyball, Baseball, and Softball season ticket accounts. 
Add on amenities include invitations to open practices, events such as the annual Spring Preview, or access to our basketball Back Court Club. The Account Manager will process cash, check, and credit card transactions, and will monitor their monthly progress to meet or exceed yearly renewal revenue goals and annual new business revenue goals. 
Events: Organize and implement outreach of UW Athletics season ticket holder special events. Engage account holders with enrollment, troubleshoot customer issues such as account log-in issues, requests to reprint tickets, or assistance with forwarding tickets and positively and proactively interact with event attendees. The Account Manager will manage the attendee experience and track in-person touchpoints during events, assist in set up and take down prior to and after events, and report and debrief post-event wrap-ups. 

Account Outreach: The Account Manager must track and report all outreach efforts and task activity outcomes using the Archtics account management tools, Lutz Advantage development software, and Ticket Master data management functions. Tracked items include phone calls, email correspondence, in-person interactions, etc. 

Collaboration: The Account Manager must participate and contribute to our weekly team meetings or training sessions while continually evaluating ways we can improve our services to our fans. The Account Manager should provide input to our team’s business strategies in an effort to not only improve the current fan experience but increase our new fan exposure. 
This position will contribute in a positive manner to not only the team but the entire athletic department. 

Compliance with the rules and regulations of the University, the NCAA, the Pac-12 Conference, the State of Washington and any other governing body is of paramount importance to the University.  The overall responsibility of this position is for the successful operation of the program in full compliance with all such rules and regulations.  As a condition of employment, the Employee shall be required to participate in rules education programs offered by the Department of Intercollegiate Athletics. 

For detailed information on Benefits for this position click here.

REQUIREMENTS:

High school graduation or equivalent AND two years of full time clerical experience OR equivalent education/experience. 

Additional Requirements: 
Must have a minimum of one-year experience in sales or service in a similar or related industry and be a proven problem-solver. Applicants must possess a working knowledge and hands-on experience with CRM solutions like MS Dynamics, Salesforce, or Archtics Ticketmaster. Familiarity with Microsoft Office programs (Excel, Word, PowerPoint, Outlook). 
Strong sense of time management with an ability to work independently, as well as, collaboratively as part of a team needed. Ability to handle a heavy workload but be able to adapt quickly to an always changing industry. Extremely strong communication skills and a customer-focused outlook are essential to success in this position. 

Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.

DESIRED:

Bachelor’s degree preferred in a communications or business related field.

CONDITION OF EMPLOYMENT:

Must be available to work non-traditional hours during evenings and weekends as needed for games and special events. 

Application Process: 
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Criminal Conviction History, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed. 

Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.

To apply for this position, please visit the weblink below and search for REQ# 143809. 

https://uwhires.admin.washington.edu/eng/candidates/ 


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Sales/Marketing/External Relations: Ticket Sales
Business Development Coordinator - Valero Alamo Bowl (San Antonio, TX)

Summary/Objective

This position is responsible for achieving sales goals for Option Tickets, Corporate Member packages, hospitality packages, as well as group and individual tickets to the non-profit Valero Alamo Bowl and its ancillary events.

This position is tasked with assisting in the successful implementation of all initiatives that capitalize on ticket selling including but not limited to loyalty programs, email marketing, database marketing, direct mail marketing and relationship/CRM marketing as well as in person and via telephone.

This position will work closely with the sales and marketing staff to provide the organization with increased revenue and profits.

Essential Functions

  • Contact a list of potential buyers, by telephone, email or by face-to-face sales to sell ticket packages to the Valero Alamo Bowl and its ancillary events.
  • Cultivate new business through business-to-business prospecting, local networking events and industry research.
  • Maintain daily log of activities and input information into database accordingly.
  • Develop, recommend and implement sales strategies and goals to ensure growth and maximize revenue.
  • Develop and direct sales support activities, including contracts, sales proposals, promotions and sales planning.
  • Meet daily quota of connections set by Vice President Ticket Sales and Vice President Marketing
  • Prepare weekly revenue and other reports.
  • Assist in the service of all ticket and corporate buyers.
  • Work in conjunction with the Marketing Department in the development of promotional campaigns and materials.
  • Organize, prepare and manage hospitality venues on Valero Alamo Bowl game day along with other staff.
  • Ensure quality customer service to all patrons attending Valero Alamo Bowl and other events produced.
  • Assist with customer service questions regarding ticket and parking inquiries.
  • Perform other various tasks as may be assigned from time to time.

Competencies

  • Self-motivated and willingness to engage in a high volume of communicating and outside sales.
  • Able to manage, prioritize and bring to completion multiple projects simultaneously.
  • Excellent customer service skills, written & verbal skills and organizational skills.
  • Display strong interpersonal skills and the ability to create and maintain solid working relationships.
  • Must be able to maintain confidentiality in all corporate, personnel and research matters.
  • Attention to detail and adaptability to a changing environment as well as dependability and initiative.

 Qualifications

  • Bachelor degree from a four-year accredited college or university.
  • 1-2 years sports industry or sales experience preferred.
  • Proficiency in Word, Excel and Powerpoint.
  • Knowledge of Adobe InDesign & Photoshop.
  • Knowledge of Archtics.
  • Must be available to work evenings, weekends and holidays as requested.
  • Must be able to lift 25 pounds as well as have a valid driver’s license and dependable transportation.

Salary

  • $30,000 base salary plus commission

Resumes are encouraged in advance of May 12, 2017 when the review of candidates will begin.  Resumes received after this initial deadline will be accepted and reviewed on a weekly cycle as necessary until the position is filled. 

Qualified candidates should forward a cover letter, resume and three work related references.


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