Current job openings | My Account - TeamWork Online | Mobile

Current available jobs in Sales/Marketing/External Relations:


» CRM Database Coordinator - ACC Championships (Winston-Salem, NC)
» ACC Football Championship Sales Representative - ACC Championships (Winston-Salem, NC)
» Ticket Sales Executive - Inside Sales - Orange Bowl Committee (Miami Lakes, FL)
» Account Executive - Pac-12 Sales - Oregon State University (Corvallis, OR)
» Communications & Social Media Coordinator - University of California, Berkeley (Berkeley, CA)
» Assistant Director, Ticket Operations - University of California, Berkeley (Berkeley, CA)
» Associate Director, Ticket Sales - University of California, Los Angeles (UCLA) (Los Angeles, CA)
» Director of Athletic Ticket Operations & Analytics - University of Minnesota - Twin Cities (Minneapolis, MN)
» Fan Relations Manager, Athletic Ticket Operations - University of Minnesota, Twin Cities (Minneapolis, MN)


Sales/Marketing/External Relations: Database Marketing/Analytics
CRM Database Coordinator - ACC Championships (Winston-Salem, NC)

ATLANTIC COAST CONFERENCE CHAMPIONSHIPS SALES TEAM: Our company provides specialized sales services and operational support for sports venues and organizations. We are based out of Winston-Salem, NC, and are currently looking for a hardworking, smart individual to join our team in September to assist with database management and growth for the ACC Football Championship Game that is held each year in December.

TITLE: CRM Database Coordinator-ACC Championships

LENGTH OF EMPLOYMENT: September 6 – December 6

JOB REPORTS TO:  Stu Chamberlin, ACC Ticket Sales and Database Manager

REQUIREMENTS: Bachelor’s degree in Marketing, Statistics, CIS, or other related field. Strong proficiency with Excel. Experience working with CRM systems and Ticketmaster Archtics is preferred, but not required.

JOB RESPONSIBILITIES:

• Maintain organization of database through CRM system

• Recommend and implement innovative ways to use database to improve sales and marketing processes

• Develop email marketing campaigns

• Assist with lead generation and mailings

• Work closely with ACC Marketing Department

• Coordinate a schedule for setting up an informational booth at community and sporting events

• Assist with ticket operations

• Assist with training of sales reps in CRM best practices

COMPENSATION: This position includes an hourly wage, plus bonus opportunities. Upon completion of this position, candidates will receive strong consideration for full-time employment.

HOW TO APPLY:  Submit resume to schamberlin@accchampionships.com         


Apply for this position      |      Go back job listings


Sales/Marketing/External Relations: Ticket Sales
ACC Football Championship Sales Representative - ACC Championships (Winston-Salem, NC)

ATLANTIC COAST CONFERENCE CHAMPIONSHIPS SALES TEAM: Our company provides specialized sales services and operational support for sports venues and organizations. We are based out of Winston-Salem, NC, and are currently looking for hardworking, smart individuals to join our team in July to assist with sales for the ACC Football Championship Game that is held each year in December. Representatives may also sell ticket packages for ACC Bowl games.

TITLE: Sales Representative-ACC Championships

LENGTH OF EMPLOYMENT: August 7 – December 9

JOB REPORTS TO:  VP of Ticket Sales; Ticket Sales and Database Manager

JOB RESPONSIBILITIES:

• Actively prospect and generate sales through calls to companies, group prospects and past customers

• Operate an informational booth at community and sporting events

• Provide daily and weekly reports

• Provide unsurpassed customer service for all clients

• Work the ACC Football Championship Game

• Assist with lead generation and mailings

• Handle a high volume of inbound sales calls

COMPENSATION: This position includes an hourly wage, plus commission.  Upon completion of this position, top sales representatives are considered for full time employment.

TRAINING:  With a lot of organizations, your training consists of a phone book, a pat on the back and a wish good luck. Not with the ACC Championships Sales Team. You’ll learn the basics of selling ticket and group packages. Supervisors will help guide you along, and will provide feedback and assistance. Your training will consist of sales and marketing philosophies cultivated by the ACC Championships Sales Team. Selling is the lifeblood of any sports career. You’ll receive the training you’ll need to be successful with the ACC Championships or any professional sports organization.

HOW TO APPLY:  Submit resume to schamberlin@accchampionships.com


Apply for this position      |      Go back job listings


Sales/Marketing/External Relations: Ticket Sales
Ticket Sales Executive - Inside Sales - Orange Bowl Committee (Miami Lakes, FL)

The ORANGE BOWL COMMITTEE Inc., (OBC), based in Miami Lakes, was created in 1935 with the mission of generating tourism for South Florida through an annual football game and supporting events. The OBC is accepting applications from candidates for its 2017-18 Ticket Sales Executive- Inside Sales positions. This is an excellent entry level opportunity for applicants who desire to make a career in athletics and gain experience working in numerous South Florida sports and entertainment venues. The Ticket Sales Executive is responsible for generating revenue through ticket sales and hospitality packages for the Orange Bowl's portfolio of events.

Review of applications will continue until positions are filled. No phone calls please. The OBC policy requires that all persons interested in employment complete an employment application through the Orange Bowl’s online process for a position which has been advertised or posted and for which they are qualified. A resume alone is not sufficient to consider an individual as an applicant. Individuals will not be considered if an Orange Bowl Committee online employment application is not completed.

ESSENTIAL FUNCTIONS

Responsibilities:
Entry level position responsible for the sale of available ticket inventory for all Orange Bowl events, primarily via outbound telephone sales campaigns.

  • Establishes relationships by making outbound phone calls and setting face-to-face appointments to current and prospective clients.
  • Work to achieve set outbound call volume, face-to-face appointment and sales goals as set forth by the department.
  • Meet or exceed weekly and monthly touchpoint, opportunity and sales goals.
  • Maintain a high level of customer service.
  • Participate and contribute to weekly sales meetings and training sessions.
  • Work with related departments to promote and generate sales on all events while improving the fan experience.
  • Assist with any promotional activities to create awareness and generate sales leads including off-site opportunities.
  • Assist with any administrative ticket functions.
  • Assist with any special projects or duties as assigned.
  • Display high level of integrity, positivity, and accountability in all aspects of the job.

QUALIFICATIONS
Bachelor’s Degree required in related field (Business, Marketing, Communication, Sports Management) or relative work experience.

  • Strong desire to pursue a career in Sports Sales.
  • Prior sales experience is preferred but not required (previous experience with a sports franchise or in sports industry is a plus).
  • Excellent written and oral communications skills.
  • Maintain a professional image and positive attitude at all times.
  • Ability to handle heavy outbound phone volume.
  • Basic understanding of Microsoft Word and Outlook.
  • Bilingual (English/Spanish) a plus.
  • Ability to work nights, weekends and holidays as needed.
  • Archtics ticketing system experience preferred but not required

 Note:

  • Competitive base pay, plus commission
  • No benefits available

Individuals must complete an Orange Bowl Committee online employment application to be considered. The information collected on the OBC employment application is used only to process your application at the OBC. It is hereby understood that information that you have provided is confidential, privileged, and exempt from disclosure unless required by law. We assure reasonable accommodation under the American Disabilities Act.

The OBC is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticketing or sports entertainment industry experience?
2. Do you have prior sales experience?
3. Do you live in the Greater Miami-Dade/Broward County area or have the ability to easily relocate?
4. Are you able to work demanding and flexible hours including evenings, weekends and holidays?


Apply for this position      |      Go back job listings


Sales/Marketing/External Relations: Ticket Sales
Account Executive - Pac-12 Sales - Oregon State University (Corvallis, OR)

The Pac-12 Sales Account Executives will sell, service and solicit donations for club, suite, season, group and mini plans at Oregon State University Athletics.  The Account Executive will implement overall ticket sales and service strategy. The Account Executive will prospect new accounts, build and maintain strong relationships with current contacts, clients, and alumni. The Account Executive understands revenue generation is the priority and number one goal. 

Essential Duties and Responsibilities:  

  • Call current and past customers; generate new sales leads focusing on football, men’s basketball, women’s basketball and other sports.
  • Preparation of sales materials for meetings and other events.
  • Meet or exceed weekly, monthly and annual sales goals while exceeding client expectations in value and customer services.
  • Attracting additional business leads.
  • Maintain records of all prospects and customers within ticketing database.
  • Work all designated home games, performing various ticket sales and service duties throughout the game.
  • Contact area businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plans.
  • Make 75 outbound calls and touch points daily.
  • Attend weekly client appointments and networking events.
  • Work closely with internal units, such as Ticket Operations and Development, to achieve sales and prospective goals.
  • Other duties as assigned. 

Qualifications: 

  • Bachelor’s degree or equivalent combination of education and sales experience.
  • High comfort level in making cold calls and in person presentations
  • Love of closing a deal and providing exceptional customer service
  • At least one year of successful professional or collegiate sports sales experience is preferred.
  • Outstanding customer service and interpersonal communication skills.
  • Ability to maintain an impeccable professional appearance.
  • Ability to demonstrate sound judgment.
  • Strong self-awareness and emotional intelligence.
  • Must be able to maintain confidentiality and use utmost discretion when privy to sensitive information.
  • Have great decision-making skills.
  • Interest and ability in serving others as one of the primary functions of their job.
  • Ability to work independently.
  • Flexible and reliable team player, both within own department and within Athletic Department.
  • Strong communication skills both verbal and written.
  • Ability to identify problems, sources of those problems, and their potential solutions.
  • Ability to work flexible hours, including but not limited to evenings, weekends and holidays

Success Metrics:                                             

  • Achieve or surpass individual sales, metrics, and goals
  • Establish qualified prospect base through phone calls, face-to-face appointments, and networking
  • Demonstrate teamwork within the Ticket Sales & Ticket Operations Departments and collaborate with other divisions within OSU.
  • Contribute to the overall success of the Ticket Sales & Operations Departments by actively participating in all meetings and events.
  • Serve as a role model within and outside the OSU Ticket Sales & Operations Departments.

Apply for this position      |      Go back job listings


Sales/Marketing/External Relations: Marketing
Communications & Social Media Coordinator - University of California, Berkeley (Berkeley, CA)

The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs.  These 30 programs include more than 850 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA).  We are currently seeking a Communications & Social Media Coordinator who will work within the department’s Athletics Communications and Marketing/Fan Experience units.

Job Description: 

The Cal Athletic Department is seeking to fill an Athletic Communications / Marketing & Fan Experience position with a highly motivated and team-oriented individual who will oversee publicity efforts for assigned sports programs and assist with the management of the department’s social media channels.  The person in this role will report to both the Athletics Communication (50%) and Marketing/Fan Experience (50%) units.  Successful candidates must have the ability to produce quality communications content, including press releases, feature stories and annual information guides, for a variety of audiences and platforms (print, web, video) consistent with department and university mission and goals.  Position also involves analyzing identified constituencies/audiences and developing social media strategies, programs, services, and outreach campaigns that will influence public perception, with the ultimate goals of increasing and enhancing fan engagement, improving customer retention rates, promoting awareness of Cal Athletics, and connecting with the campus community and all key stakeholder groups that comprise our social community.

Responsibilities:

Communications 

  • Under minimal supervision, provides analysis and information on intercollegiate athletics results or activities, searches out and writes stories, conducts interviews, sets up press conferences, and arranges for photography, video, or graphics as necessary for news, features and social media content.
  • Handles news requests from reporters for information about the athletic department and the campus.  Builds and maintains good working relationships at all organizational levels and with external media representatives. 
  • Provides general assistance as needed to facilitate requests for information of a general nature and assists with major athletic department press conferences and public announcements.
  • Coordinates design, production and distribution of publications and other promotional materials, including internet or web materials, press releases, social media, brochures, flyers, signage, A/V presentations, etc. 
  • Others as assigned, including professional development


Social Media 

  • Assists in developing, and coordinating marketing and social media efforts for Cal Athletics. Deliver compelling programs that maximize reach, engagement, and impact for the Cal Athletics brand on a local and global scale.
  • Coordinates content and the maintenance of Cal Athletics social media accounts (i.e. community management, promotional sweepstakes, analytics) with the goal of growing and engaging our social media community.
  • Coordinates activities, including events and promotional materials and products, designed to promote awareness of the department and/or campus services, programs or products within the campus community or to the general public. 
  • Researches, analyzes, monitors and evaluates marketing and/or sales efforts for effectiveness, reporting results to appropriate higher levels of administration.
  • Maintains a comprehensive social media editorial calendar in order to proactively produce content appropriate within Cal’s Intercollegiate Athletics infrastructure and coordinate cross-functional efforts with internal units.
  • Assists Athletic Communications and Marketing staff to conduct social media training sessions for coaches, student-athletes and staff, with a focus on best practices.

Required Qualifications:  

  • Bachelor’s degree in related area and/or equivalent experience/training
  • Proficiency with appropriate software (Word, Adobe Creative Suite including InDesign and Photoshop preferred) and NCAA-sport software. 
  • Must maintain current knowledge of applicable rules and standards of the Pac-12 Conference, the National Collegiate Athletic Association (NCAA), as well as other associations and agencies to which the Berkeley campus of the University of California adheres, and, at all times avoid any and all violations of these rules and standards
  • Thorough knowledge of communication principles, media, and marketing techniques
  • Excellent copywriting skills and visual sense; while maintaining the importance of how images and videos define the Cal Athletics brand

 Preferred Qualifications:

  • Experience with After Effects editing software
  • May require knowledge of specialty areas, such as broadcast news, including TV/radio, internet and other emerging technologies
  • Strong quantitative analytical ability. Understanding of the use of emerging media related to promoting teams and Intercollegiate Athletics   

For more information on our department, please visit www.calbears.comThe University of California, Berkeley is an Equal Opportunity/Affirmative Action Employer. This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check. 

 

It is mandatory that you apply for this position on the Berkeley Jobs Website, the job number for this position is #23635.  If you click “Apply Now” at the bottom of this listing, you will be asked to sign in through Teamwork Online. Once you have logged in to their site, you will be rerouted to Berkeley Jobs to submit your application. Please include a cover letter, resume, and three references submitted as a single attachment with your application. 

 


Apply for this position      |      Go back job listings


Sales/Marketing/External Relations: Ticket Operations
Assistant Director, Ticket Operations - University of California, Berkeley (Berkeley, CA)

The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs.  These 30 programs include more than 850 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA).  We are currently seeking an Assistant Director, Ticket Operations.

Description of Position:  Uses skills as a seasoned, experienced intercollegiate athletics professional with a full understanding of collegiate ticketing operations and campus/department policies and procedures to plan, administer, and coordinate the daily operations of a complex program and/or activity. Resolves a wide range of issues of diverse scope and complexity. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Serves as a resource for other ticket office staff and supervises student employees.

Responsibilities:

  • Independently plans, organizes, administers and implements ticketing operations for assigned sport teams: Acts as liaison with coaches, director of operations, student-athletes, Events Management, Facilities, and Marketing for each sport, as necessary. Responds to customer inquiries and problems via email, window, day of game, or phone.  Provide support in all operational aspects for post season games home and away.  Primary sport supervisor for Baseball and Volleyball, while secondary sport supervisor for Men's Basketball.
  • Manages all game-day operations for assigned sport teams.  Responsible for the set-up of auxiliary box offices. Works with Event Management to ensure security needs are met for the event.  Manages player guest admissions, media pass list, recruit admissions, will call admissions, and game-day ticket sales. Responds to customer service issues and ensures secure transportation of monies to and from the Athletic Ticket Office. Maintains accurate records for attendance calculations.   Analyzes and implements new or revised standard operating procedures for game day ticket operations for assigned sports.
  • Oversees and supervise all ticket sales and customer service issues at Ticket Office windows and on site at athletic events. Ensure excellent customer service is being maintained daily by student workers via the phone, window, and email. Balances and reconciles ticket sales made at the windows and on site at events. 
  • Print all tickets for Football, Men’s Basketball, Women’s Basketball, Volleyball and Baseball. This includes, but is not limited to Print at Home, Thermal tickets, as well as season tickets and parking.
  • Manages and updates the Athletic Ticket Office’s Google Drive with sales and promotional information. This includes all seller sheets and any other important sales information.

Knowledge & Skills:

  • Thorough knowledge of collegiate ticketing industry and best practices.
  • Ability to multi-task, work with frequent interruptions, and effective listener.
  • Good judgment and effective decision-making and problem resolution skills, including skill to recognize and deal effectively and appropriately with real and potential problem areas, including skill to determine the issues/problems that need to be brought to the attention of higher level staff and/or management.
  • Highly effective verbal and written communication skills in the English language. Must be able to interact respectfully and communicate in a polite and professional manner with the public and department personnel via phone, written correspondence, or in person.
  • Strong customer service skills over the telephone, in person, and through written communication.
  • Must be proficient in the use of basic computer applications. Working knowledge of Windows, Word, Excel, Power Point, Adobe, Illustrator, and Photoshop.
  • Substantial knowledge of Paciolan Ticketing System and other ticketing systems. Working knowledge of the University’s and Department’s cash handling policies.
  • Must be self-motivated, organized, punctual, self-starter and reliable.
  • Must maintain current knowledge of applicable rules and standards of the Pacific-12 Conference, National Collegiate Athletic Association (NCAA), as well as other associations and agencies to which the Berkeley campus of the University of California adheres, and, at all times avoid any and all violations of these rules and standards.

Education and Training:

  • Bachelor’s degree in related area and/or equivalent experience/training.
  • Paciolan Ticketing System training.

For more information on our department, please visit www.calbears.comThe University of California, Berkeley is an Equal Opportunity/Affirmative Action Employer. This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check. 

It is mandatory that you apply for this position on the Berkeley Jobs Website, the job number for this position is #23604.  If you click “Apply Now” at the bottom of this listing, you will be asked to sign in through Teamwork Online. Once you have logged in to their site, you will be rerouted to Berkeley Jobs to submit your application. Please include a cover letter, resume, and three references submitted as a single attachment with your application. 


Apply for this position      |      Go back job listings


Sales/Marketing/External Relations: Ticket Sales Management
Associate Director, Ticket Sales - University of California, Los Angeles (UCLA) (Los Angeles, CA)

Search by Requisition #: 26308  

The University of California, Los Angeles (UCLA) is accepting applications for the position of Associate Director, Sales & Service. This is a career, full-time position with a targeted salary range of $55,000 - $65,000 with full health benefits and membership in the UC Retirement Plan. Under the general supervision of the Assistant Athletic Director of Sales & Service, the Associate Director of Ticket Sales will utilize best practices to sell tickets to UCLA Athletic events, with an emphasis on Football and Men’s Basketball games. Incumbent will manage the Sales and Service team comprised of eight full time Account Executives. Incumbent will heavily assist the Assistant Athletic Director of Sales & Service in the recruitment, hiring and training of the Sales and Service team.

All applicants should demonstrate the following abilities:

  • 2-4 years of experience selling tickets for a professional and/or college sports program;
  • Proven track record in sales and building quality relationships, and professional telephone manner;
  • Ability to meet sales goals and deadlines;
  • Excellent written, verbal, listening and presentation skills;
  • Ability to lead, manage, and train full-time sales staff; 1-2 years of experience in supervising personnel including delegating responsibilities;
  • Ability to establish or analyze and improve current cooperative working relationships with donors, ticket holders, University faculty, staff and students and members for the general public and corporate contacts;
  • Demonstrate creative abilities in generating innovative ideas and exploring alternative approaches and solutions to problems;
  • Working knowledge and experience of men’s and women’s athletic events and procedures;
  • Ability to lead, manage, and train full-time sales staff;
  • 1-2 years of experience in supervising personnel including delegating responsibilities;
  • Ability to establish or analyze and improve current cooperative working relationships with donors, ticket holders, University faculty, staff and students and members for the general public and corporate contacts;
  • Demonstrate creative abilities in generating innovative ideas and exploring alternative; approaches and solutions to problems;
  • Working knowledge and experience of men’s and women’s athletic events and procedures, staff, vendors and the general public;
  • Excellent interpersonal skills and ability to build effective relationships;
  • Computer proficiency in Microsoft Word, Microsoft Excel, Microsoft Outlook and Adobe programs;
  • Demonstrated knowledge of and ability to comply with University, Pacific-12

Expressions of interest must be received by August 31, 2017. All applicants must submit their cover letter, resume, references and salary history. UCLA is an Affirmative Action/Equal Opportunity Employer.

Search by Requisition #: 26308  


Apply for this position      |      Go back job listings


Sales/Marketing/External Relations: Ticket Operations
Director of Athletic Ticket Operations & Analytics - University of Minnesota - Twin Cities (Minneapolis, MN)

POSITION SUMMARY: Provide leadership and oversight of the ticket service operation for the department of athletics.  Manage service staff and all related projects assigned to them.  Coordinate and execute the production plan for all events/products through AudienceView software.  Maximize revenue in ticket sales by setting and implementing dynamic and variable pricing.  Assist in advancing the department's mission, vision, and strategic plan including its commitment to equity and diversity

SERVICE OPERATIONS:

  • Manage event manifest and event creation for all Athletics events
  • Responsible for creating and implementing a customer friendly purchasing process, this would include on-line, in-person and phone purchases that strives to provide the highest level of customer service and satisfaction
  • Liaison with AudienceView (AV) and sales/service staff
  • Manage four full-time ticket operations employees and an intern; including goal setting, ongoing coaching and yearly performance reviews
  • Create and manage yearly operational calendar for all products sold through AV, which includes but not limited to season tickets, single game tickets, memberships, donations, multi-product packages and specialty items.
  • Coordinate and manage 3rd party software integrations with AV
  • Coordinate and implement technical solutions for all business needs across external units
  • Must maintain expert product knowledge of AV in order to execute on all department software business needs
  • Document all business solutions used by any external unit in regards to the AV software
  • Create and manage product testing process
  • Coordinate and execute the production plan for all products sold and events facilitated through AV
  • Assist in creating and managing a yearly operational calendar that encompasses every external units use of AV
  • Manage sales reporting for all products and events through AV
  • Must manage and assist in defining customer profiles
  • Use the AV product to deliver customer data information to internal units for use in revenue generation, brand awareness and customer service
  • Ensure AV is used to a way that creates positive customer experiences and allows internal units to maximize revenue generating opportunities
  • Responsible for coordinating ticket renewal process and printing/distribution for Football season tickets
  • Coordinate production and distribution of season tickets and parking passes with assigned printing company
  • Coordinate post season ticketing process (Bowl Games, NCAA and NIT tournaments) and coordinate away game ticketing for football

ANALYTICS & STRATEGY RESPONSIBILITIES:

  • Research, develop, and test mathematical models for sales forecasting, pricing, and other demand planning and management applications
  • Design interactive business intelligence tools that incorporate “what-if?” modeling capabilities
  • Evaluate ticketing inventory on a weekly basis to identify additional revenue streams and recommend dynamic pricing
  • Mining and manipulating data to identify additional revenue opportunities
  • Evaluate and make recommendations on variable pricing to identify additional revenue opportunities

DESIRED OUTCOMES:

  • Creating a department of accountability and growth while striving to be a Big Ten leader in customer satisfaction
  • Meet or exceed the minimum revenue number for the department that is set prior to each season
  • Ensure all internal and external ticketing needs are met in a timely manner
  • Create timeline for ticket renewals, pricing, buildout and implementation for all Gopher Athletics
  • Write and communicate at a high level. Emails, letters and all other correspondence should be grammatically sound and free from errors
  • Represent the University of Minnesota in a positive manner

 REQUIRED QUALIFICATIONS: Must meet the following minimum requirements

  • Bachelor Degree from accredited University
  • Six (6) years of college athletics or professional sports ticket operations experience

PREFERRED QUALIFICATIONS:

  • Three (3) years of college athletics or professional sports ticketing analytics experience
  • Innovative and enthusiastic – able to think outside the box
  • Proven ability to meet deadlines
  • Experience with AudienceView or similar ticketing system
  • Familiarity with Microsoft Office Suite of products
  • Familiarity with Salesforce CRM
  • Strong interpersonal skills and customer service background
  • Ability to work non-standard hours, including nights and weekends

WORK SCHEDULE:                             

  • Special game day duties may require weekend work and/or evening scheduling
  • Must travel to away football events and post season events for both football and men’s basketball

Apply for this position      |      Go back job listings


Sales/Marketing/External Relations: Ticket Operations
Fan Relations Manager, Athletic Ticket Operations - University of Minnesota, Twin Cities (Minneapolis, MN)

POSITION SUMMARY: Customer Service, Ticket Sales & Season Ticket Retention for Gopher Athletics

OVERSIGHT:

  • Oversee daily operation of Fan Relations Department
  • Manage the scheduling and payroll for all students and part-time staff
  • Recruit, interview, hire, train, and supervise student Fan Relations Representatives
  • Responsible for the professional growth of representatives; including goal setting, customer service training, system training, ongoing coaching and performance evaluations
  • Conduct monthly individual one-on-ones, weekly team meetings and evaluations at 90-day, 6-month and 1-year anniversary mark for each representatives
  • Provide strategic direction and overall vision of department

SEASON TICKET RETENTION:

  • Create monthly season ticket touchpoint campaigns to identify at risk accounts and develop strategy to save accounts
  • Create & implement season ticket renewal schedule
  • Assist in the preparation for all season ticket renewals and on-sales
  • Build and send all renewal/on-sale information emails and letters
  • Develop Gopher Loyalty Program education campaign
  • Provide detailed retention updates to Assistant Athletics Director for Sales and Service

 RESPONSIBILITIES:

  • Manage Daily Communication to Internal and External Members – including, but not limited to:
    • Send out weekly “Quick Hits” to all external facing units in the athletic department
    • Communication all relevant updates to the sales team and fan relations department
  • Create and implement new customer service programs
  • Testing of all season ticket, donation and parking pricing
  • Coordinating with marketing on set up, staffing and execution of events at State Fair and other events
  • Department sells all single game tickets, away tickets, postseason tickets and season ticket holder ticket request
  • Handle all escalated customer service concerns over the phone, email and in person
  • Football Responsibilities – including, but not limited to:
    • Gameday Prep
    • Organize Ticket Window Assignments
    • Organize information folders, which include seller’s  notes, stadium maps, promotional breakdown, etc
    • Assist  with the box office management
    • Lead pre-game meeting with staff
    • Manager all guest service booths
  • Assist in advancing the department's mission, vision, and strategic plan including its commitment to equity and diversity.
  • Other duties as assigned by Assistant Athletics Director for Sales and Service

DESIRED OUTCOMES:

  • Increase season ticket holder engagement in Gopher Loyalty Program
  • Proactively identify at risk season ticket accounts to mitigate non-renewals 
  • Write and communicate at a high level. Emails, letters and all other correspondence should be grammatically sound and free from errors.
  • Represent the University of Minnesota in a positive manner both on and off duty

 REQUIRED QUALIFICATIONS: Must meet the following minimum requirements

  • Bachelor Degree from accredited University
  • Two (2) years of college athletics or pro sports customer service or season ticket retention experience, or
  • A combination of related education and work experience to equal 6 years

PREFERRED QUALIFICATIONS:

  • Innovative and enthusiastic – able to think outside the box
  • Proven ability to meet deadlines
  • Experience selling season ticket packages
  • Experience with AudienceView or similar ticketing system
  • Familiarity with Microsoft Office Suite of products
  • Familiarity with CRM
  • Strong interpersonal skills and customer service background
  • Ability to work non-standard hours, including nights and weekends

WORK SCHEDULE: 

  • Monday-Friday 8:30am – 5pm
  • Special game day duties may require weekend work and/or evening scheduling
  • Some away game travel may be required

Apply for this position      |      Go back job listings


 

Sports Jobs Board Powered by TeamWorkOnline.com

Technical problems? Contact the TeamWorkOnline webmaster / FAQ

TeamWorkOnline Privacy Policy (popup window)