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Current available jobs in Sales/Marketing/External Relations:




Sales/Marketing/External Relations: Ticket Sales Management
Manager, Athletic Ticket Sales - Minnesota Gophers (Minneapolis, MN)

Position Summary: Manager Outbound Ticket Sales, Ticket Retention, & New Business Development. Assist in advancing the department's mission, vision, and strategic plan including its commitment to equity and diversity.

Oversight:

  • Provide leadership and oversight to Account Executives, Ticket Sales
  • Responsible for the professional growth of account executives, including goal setting, ongoing coaching and performance evaluations
  • Conduct weekly individual one-on-ones, weekly team meetings and evaluations at 90-day, 6-month and 1-year anniversary mark for each account executive
  • Create aggressive monthly sales campaigns to drive new revenues from our current season ticket base and prospective clients
  • Provide strategic direction and overall vision of department
  • Develop monthly sales training for Account Executives, Ticket Sales
  • Provide detailed contact updates and progress of account executives to Assistant Athletics Director for Sales and Service

Analytics and Strategy Responsibilities:

  • Evaluate ticketing inventory on a weekly basis to identify additional revenue streams and recommend dynamic ticket pricing
  • Mining and manipulating data to identify additional revenue opportunities
  • Evaluate and make recommendations on variable pricing to identify additional revenue opportunities

Sales Duties & Responsibilities:

  • Provide superior customer service and responsive follow-up to clients, existing ticket holders, prospects, and any inbound/referral calls
  • Ability to sell and up-sell, including but not limited to:  season ticket packages, mini-plan packages, and group tickets at TCF Bank Stadium (Gopher Football), Williams Arena (Gopher Basketball), & Mariucci Arena (Gopher Hockey)
  • Contact current/past customers and qualified sales leads to generate new sales
  • Schedule and hold sales appointments at Gopher Sports facilities
  • Proactively develop new sales leads daily
  • Create new sales opportunities through department programs
  • Organize and input database records
  • Other duties as assigned by Assistant Athletics Director for Sales and Service

Desired Outcomes:

  • Meet or exceed the minimum revenue number for department that is set prior to each season
  • Write and communicate at a high level. Emails, letters and all other correspondence should be grammatically sound and free from errors.
  • Represent the University of Minnesota in a positive manner both on and off duty

Required Qualifications: Must meet the following minimum requirements

  • Bachelor Degree from accredited University with 6 years of experience
  • Advanced Degree from accredited University

Preferred Qualifications:

  • Innovative and enthusiastic – able to think outside the box
  • Proven ability to meet deadlines and quotas.
  • Experience selling season ticket packages and group tickets
  • Experience with AudienceView or similar ticketing system
  • Familiarity with Microsoft Office Suite of products
  • Outbound Sales or Telemarketing experience
  • Strong interpersonal skills and a customer service background
  • Ability to work non-standard hours, including nights and weekends

Work Schedule: 

  • Special game day duties may require weekend work and/or evening scheduling

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Sales/Marketing/External Relations: Ticket Sales
Account Executive - Athletics Ticket Office - Minnesota Gophers (Minneapolis, MN)

Position Summary:  

Outbound Ticket Sales, Ticket Retention, & New Business Development. Assist in advancing the department's mission, vision, and strategic plan including its commitment to equity and diversity.

Duties & Responsibilities:

  • Provide superior customer service and responsive follow-up to clients, existing ticket holders, prospects, and any inbound/referral calls
  • Ability to sell and up-sell, including but not limited to:  season ticket packages, mini-plan packages, and group tickets at TCF Bank Stadium (Gopher Football), Williams Arena (Gopher Basketball), & Mariucci Arena (Gopher Hockey)
  • Contact current/past customers and qualified sales leads to generate new sales
  • Schedule and hold sales appointments at Gopher Sports facilities
  • Proactively develop new sales leads daily
  • Meet or exceed daily, weekly, monthly, and yearly sales, productivity, and intangible goals
  • Create new sales opportunities through department programs
  • Provide detailed contact updates and progress
  • Organize and input database records
  • Attend daily and weekly meetings and training sessions
  • Other duties as assigned by Assistant Athletics Director for Sales and Service

Desired Outcomes:

  • Make a minimum of 50 calls per day
  • Meet or exceed the minimum revenue number that is set prior to each season
  • Write and communicate at a high level. Emails, letters and all other correspondence should be grammatically sound and free from errors.
  • Represent the University of Minnesota in a positive manner both on and off duty

Required Qualifications: Must meet the following minimum requirements

  • Bachelor Degree from accredited university with 0-1 years of related experience

Preferred Qualifications:

  • Innovative and enthusiastic – able to think outside the box
  • Proven ability to meet deadlines and quotas. Sports ticketing sales experience a plus
  • Experience selling season ticket packages and group tickets
  • Experience with AudienceView or similar ticketing system
  • Familiarity with Microsoft Office Suite of products
  • Outbound Sales or Telemarketing experience
  • Strong interpersonal skills and a customer service background
  • Ability to work non-standard hours, including nights and weekends

WORK SCHEDULE: 

  • Special game day duties may require weekend work and/or evening scheduling

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Sales/Marketing/External Relations: Ticket Sales
Ticket Sales Executive - Inside Sales - Orange Bowl Committee (Miami Lakes, FL)

The ORANGE BOWL COMMITTEE Inc., (OBC), based in Miami Lakes, was created in 1935 with the mission of generating tourism for South Florida through an annual football game and supporting events. The OBC is accepting applications from candidates for its 2017-18 Ticket Sales Executive- Inside Sales positions. This is an excellent entry level opportunity for applicants who desire to make a career in athletics and gain experience working in numerous South Florida sports and entertainment venues. The Ticket Sales Executive is responsible for generating revenue through ticket sales and hospitality packages for the Orange Bowl's portfolio of events.

Review of applications will continue until positions are filled. No phone calls please. The OBC policy requires that all persons interested in employment complete an employment application through the Orange Bowl’s online process for a position which has been advertised or posted and for which they are qualified. A resume alone is not sufficient to consider an individual as an applicant. Individuals will not be considered if an Orange Bowl Committee online employment application is not completed.

ESSENTIAL FUNCTIONS

Responsibilities:
Entry level position responsible for the sale of available ticket inventory for all Orange Bowl events, primarily via outbound telephone sales campaigns.

  • Establishes relationships by making outbound phone calls and setting face-to-face appointments to current and prospective clients.
  • Work to achieve set outbound call volume, face-to-face appointment and sales goals as set forth by the department.
  • Meet or exceed weekly and monthly touchpoint, opportunity and sales goals.
  • Maintain a high level of customer service.
  • Participate and contribute to weekly sales meetings and training sessions.
  • Work with related departments to promote and generate sales on all events while improving the fan experience.
  • Assist with any promotional activities to create awareness and generate sales leads including off-site opportunities.
  • Assist with any administrative ticket functions.
  • Assist with any special projects or duties as assigned.
  • Display high level of integrity, positivity, and accountability in all aspects of the job.

QUALIFICATIONS
Bachelor’s Degree required in related field (Business, Marketing, Communication, Sports Management) or relative work experience.

  • Strong desire to pursue a career in Sports Sales.
  • Prior sales experience is preferred but not required (previous experience with a sports franchise or in sports industry is a plus).
  • Excellent written and oral communications skills.
  • Maintain a professional image and positive attitude at all times.
  • Ability to handle heavy outbound phone volume.
  • Basic understanding of Microsoft Word and Outlook.
  • Bilingual (English/Spanish) a plus.
  • Ability to work nights, weekends and holidays as needed.
  • Archtics ticketing system experience preferred but not required

 Note:

  • Competitive base pay, plus commission
  • No benefits available

Individuals must complete an Orange Bowl Committee online employment application to be considered. The information collected on the OBC employment application is used only to process your application at the OBC. It is hereby understood that information that you have provided is confidential, privileged, and exempt from disclosure unless required by law. We assure reasonable accommodation under the American Disabilities Act.

The OBC is an Equal Opportunity Employer.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have prior ticketing or sports entertainment industry experience?
2. Do you have prior sales experience?
3. Do you live in the Greater Miami-Dade/Broward County area or have the ability to easily relocate?
4. Are you able to work demanding and flexible hours including evenings, weekends and holidays?


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Sales/Marketing/External Relations: Client Relations/Customer Service
Group Experience Manager - Stanford Athletics (Palo Alto, CA)

Group Experience Manager - 75102

Description

Title: Group Experience Manager
Department: Ticket Sales
Job Classification: Exempt, Grade G
Reports to: Director, Ticket Sales and Service

Stanford’s Department Athletics, Physical Education and Recreation (“DAPER”) supports the nearly 900 student-athletes who compete on the 36 intercollegiate athletic teams sponsored by the university. It also supports the campus physical education, recreation and wellness initiatives. Stanford’s intercollegiate athletics department is seen as the premier athletic program in the country, achieving the highest levels of success both in the classroom and on the field. The core tenants of the Athletics Department culture, “The DAPER Way” are: Embrace Scholar-Athleticism, Pursue and Revere Excellence, Lead With Courage, and Work Cohesively. All department actions and employees are guided by these principles.

We are on a mission to become the best college athletics department in the country. Our sports teams speak for themselves in terms of athletic success (combined with the academic success of our student-athletes) and it is our goal to have the business side of our department to be equally top-notch. All employees contribute and help set the tone for the future of the organization. Currently, the Athletics Department is seeking applicants for the position of Group Experience Manager.

Reporting to the Director, Ticket Sales & Service, this position is focused on the retention, stewardship, communication and growth of our group ticket sales program across our seven ticketed sports (football, men’s basketball, women’s basketball, baseball, women’s volleyball, men’s soccer, and women’s soccer). As part of the Ticket Sales team, this position will focus on increasing the value of a group experience package and work to enhance the affinity for Stanford Athletics in our community. Successful execution of this role will result in increased support for Stanford Athletics’ teams, incremental revenue, and improved overall attendance at events.

Summary of essential job functions:
A. Service responsibilities
a. Conceive, develop, and execute new group theme nights and experiences across all ticketed sports. 
b. Coordinate and execute group experiences for all ticketed sports in conjunction with the Ticket Sales and Fan Experience teams.
c. Enhance all aspects of the group customer experience, including, but not limited to, new benefit programs, special events, identifying and procuring impactful giveaways, and brainstorming additional group experiences.
d. Collaborate and communicate effectively with internal and external units in order to gain internal buy-in, distribute high-quality information to group leaders, manage and maximize group events, and explore new ways to grow existing group and theme night events. 
e. Implement and activate group incentives.
f. Provide superior customer service to clients and prospects.

B. Sales responsibilities
a. Proactively prospect and qualify new group clients.
b. Research industry best practices and implement plans to generate group sales opportunities for our Account Executives.
c. Create customized group experiences by leveraging existing on-campus assets.
d. Schedule and execute on-site and off-site meetings with potential group clients.
e. Record all customer contacts, including phone calls, emails and meetings, in the CRM system.

C. Other duties as assigned
a. On occasion, the Group Experience Manager is expected to assist with duties that are not directly related to sales, such as making outbound customer service calls or answering inbound phone calls during periods of heavy volume.
b. Work home games and other events to support ticket sales initiatives; this position requires working nights, weekends, and occasional holidays.
c. Develop strong relationship and rapport with the Account Executives.
d. Ensure collaboration and open dialogue between the Ticket Sales & Service, Marketing and Fan Experience teams in order to continually improve upon group buyer communications and processes.
e. Ad hoc projects as needed.
f. Follow all guidelines regarding customer data security and NCAA compliance.

Qualifications

 ? Strong verbal, written and interpersonal communication skills required.
? Self-motivated individual is required; demonstrated ability to take initiative and ownership of projects is preferred.
? Critical-thinking individual is preferred; constantly improving processes will require outgoing personality combined with strong determination to work through difficult challenges.
? Anticipates and/or responds effectively to changing trends and circumstances; embraces and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
? Strong ability to multitask and get things done. Demonstrated organizational skills and must be able to answer to multiple constituents and prioritize projects.
? Team player who is willing to assist where needed. Must be a good collaborator and able to work well with others.
? Individual is required to have discretion in order to maintain confidentiality of data about clients, prospects, and donors, per Stanford University guidelines.
? Analytical thinker whose decision-making is driven by facts and data.
? Proficiency with Microsoft Office suite is preferred.
? Ticket Sales experience preferred.

Requirements: 
Bachelor’s degree and two years of relevant experience or a combination of education and relevant experience. 

The Group Experience Manager will be paid a base salary that is commensurate with skills and experience. This position will be eligible for benefits per Stanford University policy. Additionally, the Group Experience Manager will be eligible for periodic bonuses based on overall group sales and event performance.   

All Athletic Department positions share responsibility for promoting and maintaining the integrity and reputation of Stanford University and its intercollegiate athletics program. In fulfilling this responsibility of this position the person hired is required to comply with both the letter and spirit of all University policies and procedures, laws, and NCAA and Pacific-12 rules and regulations.

APPLICATION REQUIREMENTS: Candidates should submit a cover letter and resume via the Stanford Careers website or search Job# 75102 on http://stanfordcareers.stanford.edu/job-search.

Final offers of employment are contingent upon the successful completion of a background check that includes employment history, national criminal background check, national sex offender registry search and, where applicable, a credit check and/or driving record.

Stanford is an equal opportunity and affirmative action employer and is committed to recruiting and hiring without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Job

: Athletics

Location

: Athletics

Schedule

: Full-time

Grade: G

Job Code: 4892


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Sales/Marketing/External Relations: Premium/Suite Sales
Premium Account Executive - University of California, Berkeley (Berkeley, CA)

The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs.  These 30 programs include more than 850 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA).  We are currently seeking Premium Account Executive who will work within our Sales and Service unit.

Description of Position:  Involves the selling and renewing of premium seating, with a major focus on the Endowment Seating Program (ESP) to both individuals and corporations.  Involves analyzing audiences and identifying prospective customers through referrals, lead generation, prior purchasing history, and University affiliation.  This position is a critical component to increasing revenue and donations for the Athletic Department.

Responsibilities:

  • Coordinates selling plans and promotional materials designed to promote awareness of athletic events.  Sell premium seats, focusing primarily on ESP but also including Football and Basketball Courtside season tickets, corporate bundles and corporate group outing packages through outbound phone calls, emails, and in person appointments.  Includes calling current and past customers to upgrade or sell tickets as well as generating sales from new customers.
  • Provide superior customer service and handle renewals for your personal book of business.
  • Conduct 50 or more outbound sales calls per day.
  • Responsible for attending numerous face to face sales meetings throughout the Greater Bay Area.
  • Proactively seek referrals from existing customers for ticket sales.
  • Provide detailed information to prospective clients about the organization's mission and the unique products and services, pricing options, promotional opportunities, and other aspects of the products/services. Manage prospect leads and customer interaction through the sales process within Customer Relationship Management and/or Paciolan database.
  • Research and analyze new and innovative methods for generating sales revenue through outreach and develops implementation proposals.
  • Build relationships and works closely with internal units, such as Ticket Operations and Development to achieve organizational goals.

Required Qualifications:  

  • Strong phone, in person, and written communication skills and the ability to communicate in a polite and professional manner.
  • Skill using a Customer Relationship Management system to track sales prospects and sales activities.
  • Prior sales or business development experience.
  • High level of enthusiasm and motivation.

Preferred Qualifications:

  • Thorough knowledge of the athletic program, including its achievements, mission, vision, goals, objectives and infrastructure.
  • Thorough knowledge of the department's products and services with regard to tickets.
  • Knowledge of applicable Pac-12 and NCAA rules and regulations.
  • Prior athletic ticket sales experience.
  • Bachelor’s Degree

For more information on our department, please visit www.calbears.comThe University of California, Berkeley is an Equal Opportunity/Affirmative Action Employer. This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check. 

It is mandatory that you apply for this position on the Berkeley Jobs Website, the job number for this position is #23422.  If you click “Apply Now” at the bottom of this listing, you will be asked to sign in through Teamwork Online. Once you have logged in to their site, you will be rerouted to Berkeley Jobs to submit your application. Please include a cover letter, resume, and three references submitted as a single attachment with your application. 


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Sales/Marketing/External Relations: Ticket Operations
Director, Ticket Operations - University of California, Berkeley - Athletic Department (Berkeley, CA)

The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs.  These 30 programs include more than 850 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA).  We are currently seeking a Director, Ticket Operations.

Description of Position:

The Director, Ticket Operations will be responsible for directing, managing, developing, and supporting the overall and day to day operational and strategic aspects of the Athletic Ticket Office.  This includes the development of operational procedures, budget administration, inventory management, the supervision of all ticket office staff, and the oversight of on-site ticket sales efforts.  This position will be responsible for running a ticketing operation that processes over $15M in ticket sales annually. 


Responsibilities:

  • Oversees and manages the overall and day to day operations for the Athletic Ticket Office. 
  • Formulates, proposes, and implements standard operating policies, procedures, protocols, and guidelines relevant to ticket operations. Ensures sound accounting procedures for ticket operations and inventory control.
  • Leads ticketing operations for football and manages all football game day ticket operations.  Responsible for the set-up of auxiliary box offices.  Works with Event Management to ensure security needs are met for the event.  Manages player-guest admissions, media pass list, recruit admissions, will call admissions, and game day ticket sales.  Responds to customer service issues.  Maintains accurate records for attendance calculations.
  • As the Department's expert with regard to ticket operations, regularly provides guidance to leadership to other departmental units with regard to procedures and protocol.
  • Responsible for ensuring that ticket orders are processed efficiently, accurately, and in a timely manner and are distributed properly. 
  • Works collaboratively with other external affairs functional unit heads (Development, Marketing, Ticket Sales, Customer Service/Retention, IMG, Event Management and Facilities) to help ensure efficient operations and effective customer service.
  • Providing support to the Sales, Marketing, and Service team in finding ways to drive prospective clients and retain current customers.
  • Responsible for overseeing ticket sales efforts on-site at events, through the ticket sales/will call windows.
  • Supervises four Athletic Ticket Office staff members. Responsible for hiring, training, advising, and conducting performance management.

Required Qualifications:   

  • Bachelor’s degree in a related field or equivalent training/experience.
  • Advanced knowledge of collegiate ticketing industry and best practices.
  • Ability to multi-task and work with frequent interruptions.
  • Effective listening skills.
  • Good judgment and effective decision-making and problem resolution skills, including skill to recognize and deal effectively and appropriately with real and potential problem areas, including skill to determine the issues/problems that need to be brought to the attention of higher level staff and/or management.
  • Excellent verbal and written communication skills in the English language.
  • Must be proficient in the use of computer applications.
  • Substantial knowledge of Paciolan Ticketing System and other ticketing systems.
  • Knowledge of accounting, cash handling, finance, audit procedures, marketing and computerized ticketing systems. 
  • Ability to lead and supervise other employees.
  • Ability to work nights, weekends, and holidays, if needed.
  • Knowledge of applicable NCAA and Pac-12 rules and regulations.

Preferred Qualifications:

  • Advanced degree in a related field.
  • Prior experience leading an athletic ticket operation.
  • Working knowledge of the University’s and Department’s cash handling policies.
  • Knowledge of the campus and department, including its achievements, mission, vision, goals, objectives and infrastructure.
  • Knowledge of the department’s products and services.

For more information on our department, please visit www.calbears.com. The University of California, Berkeley is an Equal Opportunity/Affirmative Action Employer. This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check.

It is mandatory that you apply for this position on the Berkeley Jobs Website, the job number for this position is #23331.  If you click “Apply Now” at the bottom of this listing, you will be asked to sign in through Teamwork Online. Once you have logged in to their site, you will be rerouted to Berkeley Jobs to submit your application. Please include a cover letter, resume, and three references submitted as a single attachment with your application. 


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Sales/Marketing/External Relations: Client Relations/Customer Service
Client Experience Specialist - University of Miami (FL) (Coral Gables, FL)

The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world.

The Client Experience Specialist is directly responsible for providing world-class customer service, retaining a book of business, achieving proactive touchpoint goals and identifying new revenue opportunities. 

JOB DESCRIPTION/REQUIREMENTS:

  • Provide a high level of customer service on a day to day basis
  • Successfully meet and exceed quantitative retention and new sales revenue goals
  • Build strong relationships with book of business, including face to face visits, phone calls, emails and other communication channels
  • Execute season ticket holder engagement programs and campaigns including, but not limited to, cancellations, past due accounts, survey questions and event invites
  • Meet and exceed assigned service levels and standards
  • Process payments, relocation requests, account transfers, address changes, ticketing issues and any other account related duties for season ticket holders
  • Respond and resolve customer complaints, requests, and inquiries
  • Identify new sales opportunity through referrals, upgrades, suites and groups
  • Other duties and special projects as assigned

Qualifications:

  • Bachelor’s degree
  • Must have a passion for customer service and building relationships with people
  • Excellent written and oral communication/interpersonal skills are a necessity
  • Ability to multi-task in fast-paced environment
  • Excellent organizational skills, attention to detail and time management
  • Ability to handle heavy phone volume, both outbound and inbound
  • Flexibility to work weekends, nights, and holidays as required by schedule of events

Preferred:

  • One-year customer relations or sales experience in hospitality, entertainment or sports industry
  • Experience or working knowledge of Paciolan ticketing platform and Salesforce
  • Bilingual (English/Spanish) a plus

Note: When you apply for this job online, you will be required to answer the following questions:

1. Discuss a time you went above and beyond for a customer.


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